Daniel Mannion
Recent Posts
How AI is Revolutionizing Contact Centers? SparkCX’s Human-Driven Approach
February 23, 2026 •Daniel Mannion
At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact...
Read More
The Contact Center Dilemma: Stuck Using Outdated Metrics in the Age of AI
February 17, 2026 •Daniel Mannion
In 1998, the U.S. economy was booming at $9 trillion, a little startup called Google was just emerging, and contact centers were tracking metrics...
Read More
What is Great Customer Service?: A SparkCX point of view (POV)
February 10, 2026 •Daniel Mannion
When we set out to revolutionize customer experiences across all industries, we thought it was important to start by answering a simple, but...
Read More
The Future of Conversational Intelligence in Customer Service and AI
February 4, 2026 •Daniel Mannion
The Future of Conversational Intelligence in Customer Service and AI
Read More
Alright, buckle up buttercups, because we're diving headfirst into the wild, wacky world of AI in contact centers. That’s right – those helpful bots...
Read More
Migrating to Amazon Connect? Start with Conversational Intelligence for Better CX
September 18, 2024 •Daniel Mannion
I spent most of the last decade working at the two largest hyper-scale cloud providers in the world: Microsoft and Amazon. “The cloud” has evolved...
Read More
My Journey as a Founder
August 27, 2024 •Daniel Mannion
As a co-founder of a company, not a week goes by where I don't reflect on all the amazing people in my world that helped me develop my career,...
Read More