We believe the future of customer experience is using AI to enhance human-to-human interactions.
We transform customer data into actionable insights so your agents can focus on genuine customer interactions. We are the first and only conversational intelligence solution provider to leverage the power of generative AI.
Big tech has invested over $18B in the large language model (LLM) we tested and selected. Come work with us and take advantage of their investment!
Stop sampling 1-2% of your calls! Your agents don't like it and it's not improving your customer experience!
It used to be too expensive to listen to tens of thousands of calls. Generative AI changed all that and SparkCX delivers that innovation via PulseCX.
SparkCX's cloud native, serverless architecture brings the greatest innovations to our customers all the time. Our current LLM we use for sentiment and analysis was trained on over 70B parameters and scores highest than all other LLMs on graduate and undergraduate reasoning. If we find a better one, we can switch!
Reveal business insights not just to your agents but to your entire organization!
Identify customer trends in real time to improve your business and turn customers into advocates.
Enable supervisors to pinpoint performance trends, guide or reinforce behaviors effectively, and foster a culture of continual improvement.
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CX solutions that are live in days, not months
GenAI built in from the start.
Simple to update configurations and workflows
