Turn Conversations into Actionable Insights

Ditch unreliable 1% call sampling. PulseCX, powered by the leading generative AI LLM, analyzes every conversation, enabling authentic agent connections. Experience true Conversational Intelligence.

Know your customers.  All of them.  All the time.  

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Know why customers are calling

Instead of sampling 1-2% of your calls, wouldn't it be great to know why every one of your customers is calling?

Detect anomalies immediately!

You made a change that is causing customers pain! Detect those anomalies within hours not weeks.

Analyze 100% of conversations

You have the data all your C-level execs want. We turn that data into insights and put the power in your hands.

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Fast

CX solutions that are live in days, not months. This isn't NLP. You don't have to train an algorithm. We bring the biggest brain to your data.
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AI Architecture

GenAI built in from the start. There are over 1M LLMs in Hugging Face. We tested and selected the best one. We got you!
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Agile

Easily update configurations and workflows. We'll tell you where to aim your focus. But if you want to just ask questions of your data...we can make that come true!

 

You have the data,

now get the insights!

PulseCX carefully analyzes customer conversations from audio, SMS, chat, and email to keep you informed about the latest trends and opportunities.

✔️ Reveal business insights to your entire organization with actual data

✔️ Identify customer trends in real-time.  Quickly fix new problems that agents haven't seen before. 

✔️ Help supervisors continuously improve employee and customer experiences

91% of customers say they’re more likely to make another purchase after a great customer service experience (G2)

How it Works

We've made it easy to get up and running with PulseCX. 
We can deploy in less than five business days.

Data

Turn on one of our prebuilt connectors. We bring this world class LLM to your conversations.

Analysis

We use Gen AI to analyze 100% of the customer contacts. Your data is not used to train someone else's LLM.

Insights

Review easy to understand dashboards to get unparalleled insights