PulseCX is the only conversational intelligence platform that uses a powerful generative AI Large Language Model (LLM) to analyze all your customer contacts.

Why are we the only ones? We launched our company in July 2024. The $18B LLM was released in March of 2024, so if you're working with a vendor that was founded prior to March of 2024, you're not using the best AI!

Problem Discovery

PulseCX

Pulse analyzes customer service contacts to uncover actionable insights

PulseCX is the only conversational intelligence platform that uses a powerful generative AI Large Language Model (LLM) to analyze all your customer contacts.

Analyze 100% of your customer conversations with PulseCX

Turn data into insights:

This customer never knew which issues were driving the majority of handle time. Now they do. Do you?

Reduce silence time, save money:

Visualize silence time on your calls and immediately jump to the issue.

Silence is a bug in your customers' experience. Squash it!!

Eliminate after call work:

You know what sucks? After call work.

AI summarizes calls, freeing you to focus on customers. (And yes - the LLM wrote that!)

Reduce burnout:

Your agents look out for your customers, but who's looking out for them? PulseCX will.

AI identifies burnout before you do, so you can do what you do best...serve your agents, so they delight your customers.

Customer sentiment without bias:

Post call surveys are loaded with bias and lack actionable data. You know it. I know it. So let's put a stop to it. We're the first conversational intelligence provider that can tell you just how loyal your customer interactions are making your customers. Introducing your Loyalty Score!

Problem Discovery

Agent Coaching

Trend Analytics

Security

Immediate

Scalable

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