When we set out to revolutionize customer experiences across all industries, we thought it was important to start by answering a simple, but fundamental question: What does great customer service ...
At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact centers are often seen as cost centers, but they ...
In 1998, the U.S. economy was booming at $9 trillion, a little startup called Google was just emerging, and contact centers were tracking metrics like average handle time, agent turnover, abandon ...
I spent most of the last decade working at the two largest hyper-scale cloud providers in the world: Microsoft and Amazon. “The cloud” has evolved from a confusing term to the de facto future of ...
As a co-founder of a company, not a week goes by where I don't reflect on all the amazing people in my world that helped me develop my career, skills, path, etc. I plan to highlight at least one of ...
