
At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact centers are often seen as cost centers, but they ...
When we set out to revolutionize customer experiences across all industries, we thought it was important to start by answering a simple, but fundamental question: What does great customer service ...
At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact centers are often seen as cost centers, but they ...
In 1998, the U.S. economy was booming at $9 trillion, a little startup called Google was just emerging, and contact centers were tracking metrics like average handle time, agent turnover, abandon ...
I spent most of the last decade working at the two largest hyper-scale cloud providers in the world: Microsoft and Amazon. “The cloud” has evolved from a confusing term to the de facto future of ...
The Future of Conversational Intelligence in Customer Service and AI
As a co-founder of a company, not a week goes by where I don't reflect on all the amazing people in my world that helped me develop my career, skills, path, etc. I plan to highlight at least one of ...