Better CX Starts Here

When we set out to revolutionize customer experiences across all industries, we thought it was important to start by answering a simple, but...

At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact...

In 1998, the U.S. economy was booming at $9 trillion, a little startup called Google was just emerging, and contact centers were tracking metrics...

I spent most of the last decade working at the two largest hyper-scale cloud providers in the world: Microsoft and Amazon. “The cloud” has evolved...

The Future of Conversational Intelligence in Customer Service and AI

As a co-founder of a company, not a week goes by where I don't reflect on all the amazing people in my world that helped me develop my career,...