Skip to main content
Request a Demo

Proof of Concept

We offer a proof of concept for PulseCX, a conversational intelligence solution leveraging Amazon Web Services.  

There's no cost to participate and you'll gain access to this innovative solution and have the opportunity to gain valuable insights into your customer conversations by
 
  • identifying trends
  • understanding customer sentiment
  • improving your customer experience through insights into your data

PulseCX: Conversational Intelligence

PulseCX integrates into any contact center (Genesys, Cisco, Nice, Talkdesk, Avaya, Connect, etc.) and carefully analyzes customer conversations to keep you informed about the latest trends and opportunities.

Utilizing the power of GenAI, we extract valuable insights from customer interactions and deliver them in clear, easy-to-understand dashboards and reports.

SparkCX New Screen Shot-1

What to Expect

Before we start the proof of concept, we determine the desired call cadence and reports. We work around your schedule. 

Learn More
Privacy & Data Security
  • Free 4 week POC to run 100-120k minutes of recorded calls
  • Two non-invasive ways to ingest recorded calls
    • 2 weeks to build and test connector OR
    • Upload .wav files from contact center to secure S3 bucket
  • 4 weeks ingesting calls and reporting. We review the results with you regularly