You know when you call customer service, and the recording says “This call may be monitored for quality and training purposes.”? Well that’s not true.

It used to be too expensive to listen to tens of thousands of calls. Generative AI changed all that and SparkCX delivers that innovation via PulseCX.

SparkCX's cloud native, serverless architecture brings the greatest innovations to our customers all the time.  Our current LLM we use for sentiment and analysis was trained on over 70B parameters and scores highest than all other LLMs on graduate and undergraduate reasoning.  If we find a better one, we can switch!