Introducing PulseCX

Your pulse communicates the health of your body. Too low or too high and you risk death. The same is true for every business and organization.

The voice of your customers is the pulse. You may be recording calls, emails and chats, but do you really have your fingers on the pulse? We can turn every whisper, every email, every chat into a constant feed, a 24/7 EKG for your organization's health.

Know your customers. All of them. All the time.

Immediate

PulseCX can be live in hours for an immediate ROI and insight

Scalable

Easily scales to tens of thousands of agents and millions of interactions

Actionable

Useful analytics for agents, supervisors and executives. Or, ask our responsible AI questions about your customers.

PulseCX Features

Analyze conversations	Analyze 100% of customer calls using Machine Learning and Natural Language Processing (NLP). Call summarization using GenAI.
Analytics and dashboards	Easy-to-use dashboards that make it easy to consume rich data, visualize trends, and identify most common problems/topics
Agent coaching	Visually see the conversation along with colored graphs to display conversation sentiment, trends, and outcomes.
Platform	Audio Analysis, PII Redaction, Transcription, GenAI Call Summarization, Politeness and Sentiment Analysis, Speaker and Voice Detection
Consumption Based Pricing	PulseCX pricing is based on consumption - pay for what you use. Supervisors can control how many conversations are inspected on a daily, weekly, or monthly basis.
Democratized Data	Push notifications to automatically send pressing/interesting data to the business leaders
Trend Analytics	Apply AI/ML to your customer conversations to identify trending issues that are going up or down
Objective Problem Discovery	Proactively identify common customer problems and kick off workflow to notify leaders to solve
Agent Scoring	Easy to use dashboards that present scoring data on your agent/customer conversations
Agent Wellness	Engage and empower agents by gathering feedback on their experience

Common Use Cases

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Exceptional Customer Support

Take care of key customers. Proactively identify a rise in issues, and surround your best customers with love.

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Potential Product Issues

Proactively inform product teams if a new issue is generating a lot of calls.

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Changing Customer Needs

Customers change their minds about what's most important to them. Educate your sales and account management teams on what's top of mind for their prospects and customers.

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Realtime Industry Trends

Automagically notify your marketing team of new trends, key insights, observations and recommendations based daily customer interactions.

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Inventory Trends

Forecast inventory needs based on customer demand and product returns via real-time interactions.

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Executive Insights

Elevate your importance with the C-suite. Provide monthly, weekly or real time customer trends that enable actionable improvements in your organization.

You have the data,
now get the insights.

PulseCX carefully analyzes customer conversations to keep you informed about the latest trends and opportunities.

Utilizing the power of GenAI, we extract valuable insights from your customer interactions and deliver them to you in clear, easy-to-understand reports.

Stay ahead of the game by making quick decisions based on your customers' valuable feedback.

GenAI use at Contact Centers

"When it came to the impact of generative artificial intelligence (GenAI) use at contact centers in 2024, the majority of those currently using GenAI stated that it had helped to improve customer effort scores.

Respondents who were currently using GenAI scored 15 percent higher when it came to agent productivity."

Statista Research Department, Aug 30, 2024