Information Exclusively for AWS Account Executives

PulseCX: Unlock Call Center Data using AWS

PulseCX integrates into any contact center (Genesys, Cisco, Nice, Talkdesk, Avaya, Connect, etc.) and carefully analyzes customer conversations to inform customers about the latest trends and opportunities.
 
Utilizing the power of GenAI, we extract valuable insights from customer interactions and deliver them in clear, easy-to-understand dashboards and reports.
 
Top use cases:
  • AWS AM wants to create value in a competitive contact center to position future migration to Amazon Connect
  • Connect customers want to know what's going on with all their phone calls to improve customer experience, agent performance, stay in compliance, etc.
  • Connect migration partner wants to leverage in the migration assessment phase to migrate and improve the Amazon Connect customer experience.

Explore PulseCX

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SparkCX drives Amazon Connect Adoption

We are another distribution channel for you that is simple, quick, and will delight your customers.
Our approach is based on the premise that Amazon Connect is the right approach for software delivery,
but an out-of-the-box experience is needed.
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Greenfield

The Contact Center channel doesn't usually sell Amazon Connect. There is an opportunity to expand adoption in all customer sizes.
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Easy to Sell

Inside Amazon, Connect specialists are busy supporting large enterprise customers. PulseCX is easy to sell without deep technical resources.
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No Experts Needed

Your customers don't need to have Amazon Connect expertise in-house. Only 2500 LinkedIn profiles (out of 32 million) have Connect listed as a skillset.
AWS qualified
AWS qualified

AWS Certified

PulseCX is AWS Qualified Software certified and has therefore passed the AWS Foundational Technical Review (FTR).

Sample Prospect Email

Our partner, SparkCX,  is looking for a select group of customers to perform a Proof of Concept on their conversational intelligence solution and provide feedback.  There's no cost to participate, and you'll gain early access to this innovative tool and have the opportunity to:
  • Gain valuable insights into your customer conversations by identifying trends, understanding customer sentiment, and improving your overall customer experience.
  • Shape the future of Conversational Intelligence
  • Become a Conversational Intelligence thought leader
If you're interested, let’s discuss the program in more detail and answer any questions you may have.

Need a Pricing Estimate?

GenAI use at Contact Centers 

"When it came to the impact of generative artificial intelligence (GenAI) use at contact centers in 2024, the majority of those currently using GenAI stated that it had helped to improve customer effort scores.
 
Respondents who were currently using GenAI scored 15 percent higher when it came to agent productivity."
 
Statista Research Department,  Aug 30, 2024
GenAI

Identifying a Prospect

We are always here to help, but here are some basics when talking to prospects.
  1. What is your contact center platform (Cisco, Avaya, Genesys, Talkdesk, etc)
  2. How many calls a year do you receive (>10k is ideal)
  3. Do you know what's happening on these calls? For example:
    • Why are they calling?
    • Does the customer leave the call happy with a resolution?
    • Is your agent using the call script successfully?
  4. Would you be interested in providing analytics to the business to help improve the customer and agent experience?
AWS
  1. Work with one of our approved partners
  2. Offer a proof of concept
  3. Contact our experts at SparkCX to help explain the value to your prospect
AWS (1)
  • Free 4-week proof-of-concept
  • $15k PoC funding
  • 2 weeks to build and test the connector OR Upload .wav files from contact center to secure S3 bucket
  • 4 weeks ingesting phone calls
  • Report out to customer
  • Close deal thru AWS Marketplace and go live within 60 mins
AWS (2)