PulseCX analyzes customer service contacts to uncover actionable insights.
If you don't know why your customers are contacting you at scale, how can you expect to serve, retain, and grow them effectively? We all know sampling 1-2% of contacts is not cutting it.
Know your customers. All of them. All the time.
PulseCX is the only conversational intelligence platform that uses a powerful generative AI Large Language Model (LLM) to analyze all your customer contacts.
Why are we the only ones? We launched our company in July 2024. The $18B LLM was released in March of 2024, so if you're working with a vendor that was founded before March of 2024, you're not using the best AI!
Analyze 100% of your customer conversations with PulseCX
Turn data into insights This customer never knew which issues were driving the majority of handle time. Now they do. Do you?
Reduce silence time, save money This customer never knew which issues were driving the majority of handle time. Now they do. Do you?
Eliminate after-call work
You know what sucks? After-call work.
AI summarizes calls, freeing you to focus on customers.
(And yes - the LLM wrote that!)
Reduce burnout
Your agents look out for your customers, but who's looking out for them? PulseCX will. AI identifies burnout before you do, so you can do what you do best...serve your agents, so they delight your customers. Especially important for work-from-home (WFH) agents as well.
Customer sentiment without bias
Post-call surveys are loaded with bias and lack actionable data. You know it. I know it. So let's put a stop to it. We're the first conversational intelligence provider that can tell you just how loyal your customer interactions are making your customers. Introducing your Loyalty Score!
Higher Agent Productivity
In 2024, respondents who were currently using Gen AI scored 15 percent higher when it came to agent productivity.
PulseCX is Chrome Enterprise Recommended
PulseCX is validated for compatibility, performance, and security.
Drive better customer experiences, maximize value, and reduce risk with a solution verified by Chrome Enterprise Recommended.
Chrome Enterprise Recommended evaluates and tests solutions to ensure they work seamlessly with ChromeOS, providing customers with a suite of trusted solutions that are easy to deploy and meet their needs.
SparkCX provides the Chrome Enterprise Recommended ecosystem with advanced AI capabilities, offering customers a secure and reliable way to analyze 100% of their customer interactions. This allows organizations to gain deep customer insights, with the assurance that the solution is optimized for their ChromeOS environment and integrates easily with their existing IT workflows.
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