The Contact Center Dilemma: Stuck Using Outdated Metrics in the Age of AI
February 17, 2026 •Daniel Mannion
In 1998, the U.S. economy was booming at $9 trillion, a little startup called Google was just emerging, and contact centers were tracking metrics...
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The Future of Conversational Intelligence in Customer Service and AI
February 4, 2026 •Daniel Mannion
The Future of Conversational Intelligence in Customer Service and AI
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How AI is Revolutionizing Contact Centers? SparkCX’s Human-Driven Approach
November 5, 2024 •Daniel Mannion
At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact...
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Migrating to Amazon Connect? Start with Conversational Intelligence for Better CX
September 18, 2024 •Daniel Mannion
I spent most of the last decade working at the two largest hyper-scale cloud providers in the world: Microsoft and Amazon. “The cloud” has evolved...
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