At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact centers are often seen as cost centers, but they ...
In 1998, the U.S. economy was booming at $9 trillion, a little startup called Google was just emerging, and contact centers were tracking metrics like average handle time, agent turnover, abandon ...
I spent most of the last decade working at the two largest hyper-scale cloud providers in the world: Microsoft and Amazon. “The cloud” has evolved from a confusing term to the de facto future of ...