How AI is Revolutionizing Contact Centers? SparkCX’s Human-Driven Approach
November 5, 2024 •Daniel Mannion
At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact...
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The Contact Center Dilemma: Stuck Using Outdated Metrics in the Age of AI
October 18, 2024 •Daniel Mannion
In 1998, the U.S. economy was booming at $9 trillion, a little startup called Google was just emerging, and contact centers were tracking metrics...
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