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Daniel Mannion
by Daniel Mannion
on Nov 5, 2024 9:52:08 AM

At SparkCX, we believe the future of customer experience is not just about AI; it’s about using AI to enhance human-to-human interactions. Contact centers are often seen as cost centers, but they ...

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Daniel Mannion
by Daniel Mannion
on Oct 18, 2024 3:55:58 PM

In 1998, the U.S. economy was booming at $9 trillion, a little startup called Google was just emerging, and contact centers were tracking metrics like average handle time, agent turnover, abandon ...